How to issue a credit note

Correct or refund an invoice while staying ZATCA compliant.

24 Jul 2026, 10:00 am | 2 minutes to read

A credit note reduces the amount of an issued invoice, for example after a return, a discount, or a billing error.

Step 1: Open the invoice

Find the original invoice in Sales → Invoices and open it.

Click Create Credit Note, choose the items and quantities to credit, and enter the reason.

Issue the credit note. It references the original invoice and is signed and submitted to ZATCA automatically.

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