Terms & Conditions

Welcome to Fatoorah360. These Terms & Conditions ("Terms") govern your access to and use of the Fatoorah360 platform, website, applications, integrations, APIs, and related services (collectively, the "Services").

By creating an account, subscribing to a plan, accessing, or using Fatoorah360, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

1. About Fatoorah360

Fatoorah360 is a cloud-based business management platform designed to help businesses manage invoicing, accounting, inventory, sales, purchases, expenses, payroll, reporting, and other business operations.

The Services may also include integrations, APIs, automation, and other functionality made available by Fatoorah360 from time to time.

Fatoorah360 operates in the Kingdom of Saudi Arabia and its Services are intended for businesses operating within the applicable Saudi regulatory and business environment.

2. Eligibility

Fatoorah360 is available to businesses of different sizes and types.

By using the Services, you represent that:

• You have the legal authority to enter into these Terms on behalf of your business, where applicable.
• The information you provide is accurate and complete.
• You will maintain the accuracy of your account and business information.
• You will comply with all applicable laws and regulations.
• You will use the Services only for legitimate business purposes.

If you are using Fatoorah360 on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

3. Account registration

To use certain features, you may be required to create an account.

You are responsible for:

• Providing accurate registration information.
• Keeping your account information up to date.
• Maintaining the confidentiality of your login credentials.
• Restricting unauthorized access to your account.
• All activities performed through your account.

You must notify Fatoorah360 promptly if you believe that your account has been accessed without authorization.

Fatoorah360 may suspend or restrict access to an account where there is a reasonable basis to believe that the account has been compromised, misused, or used in violation of these Terms.

4. Business data

You retain ownership of the business, customer, employee, financial, inventory, and other data that you submit to Fatoorah360 ("Customer Data"), subject to the rights necessary for Fatoorah360 to provide the Services.

You are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to collect, upload, process, and use Customer Data through the Services.

You are also responsible for the accuracy and completeness of information entered into Fatoorah360.

5. Use of the services

You must not:

• Use the Services for unlawful or fraudulent activities.
• Attempt to gain unauthorized access to the Services or another user's account.
• Interfere with or disrupt the operation of the platform.
• Reverse engineer, decompile, or attempt to extract source code except where permitted by applicable law.
• Copy, resell, sublicense, or commercially exploit the Services without authorization.
• Upload malicious code, viruses, or harmful content.
• Use the Services to infringe another person's intellectual property or legal rights.
• Circumvent security, usage, or access controls.
• Use automated methods to access the Services in a way that places unreasonable load on the platform.

6. Subscriptions and plans

Certain features of Fatoorah360 may require a paid subscription.

Subscription plans, prices, usage limits, included features, billing periods, and other commercial terms will be presented to you before purchase or subscription.

Fatoorah360 may offer different plans and may modify available plans or features from time to time.

Any change to your subscription will be subject to the applicable pricing and commercial terms presented at the time of the change.

7. Payments and billing

You agree to provide accurate billing and payment information.

Where applicable:

• Subscription fees are charged according to the selected billing cycle.
• You are responsible for applicable taxes and charges.
• Failed or overdue payments may result in restricted access to paid features.
• Fatoorah360 may send billing notifications and payment reminders.
• Prices may be updated in accordance with applicable law and the terms communicated to customers.

Any applicable VAT or other taxes will be handled in accordance with Saudi Arabian tax requirements.

8. Free trials and promotional offers

Fatoorah360 may offer free trials, promotional periods, discounts, or other introductory offers.

The terms, duration, eligibility, and limitations of each offer may vary.

Unless otherwise stated, Fatoorah360 reserves the right to modify, suspend, or discontinue promotional offers at any time, subject to applicable law.

9. ZATCA and tax compliance

Fatoorah360 may provide functionality intended to support electronic invoicing and applicable ZATCA requirements.

However, use of Fatoorah360 does not by itself guarantee that your business will satisfy every legal, tax, accounting, or regulatory obligation applicable to you.

You remain responsible for:

• Providing accurate business and tax information.
• Configuring applicable VAT and tax settings correctly.
• Issuing appropriate invoices and documents.
• Maintaining accurate accounting records.
• Meeting applicable ZATCA requirements.
• Obtaining professional tax or legal advice where necessary.

You should ensure that your use of the Services is appropriate for your specific business and regulatory obligations.

10. Integrations and APIs

Fatoorah360 may provide integrations and API access to connect the Services with third-party applications, platforms, payment providers, or other systems.

Third-party integrations may be subject to separate terms and privacy policies.

Fatoorah360 is not responsible for the availability, accuracy, security, or performance of third-party services that are outside Fatoorah360's control.

You are responsible for maintaining any required third-party accounts, credentials, permissions, and subscriptions.

API access may be subject to technical limitations, rate limits, authentication requirements, and acceptable-use restrictions.

11. Intellectual property

Fatoorah360 and its licensors retain all rights, title, and interest in the Services, including the software, platform, design, trademarks, logos, documentation, interfaces, and other proprietary materials.

These Terms do not transfer ownership of Fatoorah360's intellectual property to you.

Subject to these Terms and your active subscription, Fatoorah360 grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for your internal business purposes.

12. Customer feedback

If you provide suggestions, recommendations, ideas, or other feedback about Fatoorah360, you grant Fatoorah360 the right to use that feedback without restriction or compensation, provided that such use does not disclose your confidential information.

13. Service availability

Fatoorah360 aims to provide reliable and continuous access to the Services but does not guarantee that the Services will always be uninterrupted, error-free, or available at all times.

Service availability may be affected by:

• Scheduled maintenance.
• Emergency maintenance.
• Technical failures.
• Internet or telecommunications issues.
• Third-party services.
• Cybersecurity incidents.
• Events beyond Fatoorah360's reasonable control.

Where reasonably possible, Fatoorah360 may provide notice of planned maintenance or significant service interruptions.

14. Security

Fatoorah360 may implement reasonable technical and organizational measures designed to protect the Services and Customer Data.

However, no online service can guarantee absolute security.

You are responsible for maintaining appropriate account security, including protecting passwords, authentication credentials, devices, and authorized user access.

15. Confidentiality

Each party may receive confidential information from the other party in connection with the Services.

The receiving party agrees to use reasonable measures to protect confidential information and to use it only for purposes related to the business relationship.

Confidentiality obligations do not apply to information that:

• Is publicly available without breach of these Terms.
• Was lawfully known before disclosure.
• Is independently developed without use of confidential information.
• Must be disclosed under applicable law or legal process.

16. Privacy and personal data

Your use of Fatoorah360 may involve the processing of personal data.

Fatoorah360's collection and processing of personal data will be governed by its applicable Privacy Policy and relevant Saudi data protection requirements.

You are responsible for ensuring that your collection and submission of personal data through the Services complies with applicable laws and that you have the necessary permissions or legal basis to process such data.

17. Suspension and termination

You may stop using the Services at any time, subject to any applicable subscription or payment obligations.

Fatoorah360 may suspend or terminate access where:

• You materially breach these Terms.
• Your use creates a security or operational risk.
• You engage in fraudulent or unlawful activity.
• Required payments remain overdue.
• Your use violates applicable law.
• Suspension is reasonably necessary to protect the Services or other users.

Where appropriate and legally permitted, Fatoorah360 may provide notice and an opportunity to remedy a breach before termination.

18. Effect of termination

Upon termination or expiration of your subscription, your right to access paid Services may end.

Subject to applicable law and Fatoorah360's data retention obligations, you may be provided with an opportunity to retrieve Customer Data within a reasonable period after termination.

After the applicable retention period, Fatoorah360 may delete or anonymize Customer Data in accordance with its policies and legal obligations.

19. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

Fatoorah360 does not represent or warrant that:

• The Services will meet every specific business requirement.
• The Services will always be uninterrupted or error-free.
• All third-party integrations will remain available.
• The Services alone will ensure compliance with every legal, accounting, tax, or regulatory requirement applicable to your business.

Fatoorah360 is a software provider and does not provide legal, tax, or accounting advice unless expressly stated otherwise.

20. Limitation of liability

To the maximum extent permitted by applicable law, Fatoorah360 will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services.

This may include loss of profits, revenue, business opportunities, goodwill, or data, except to the extent that such limitation is prohibited by applicable law.

Any applicable liability limitations should be interpreted in accordance with the mandatory requirements of Saudi Arabian law.

21. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Fatoorah360, its affiliates, officers, employees, and service providers from claims, losses, liabilities, and expenses arising from:

• Your unlawful use of the Services.
• Your violation of these Terms.
• Your violation of another person's rights.
• Your Customer Data or content.
• Your failure to comply with applicable laws or regulations.

22. Changes to the services

Fatoorah360 may add, modify, suspend, or discontinue features or functionality as part of the ongoing development of the Services.

Where a material change substantially affects your use of a paid Service, Fatoorah360 may provide reasonable notice where appropriate.

23. Changes to these terms

Fatoorah360 may update these Terms from time to time.

The updated version will be published through the Fatoorah360 website or platform and will include an updated effective or revision date.

Where required by applicable law, material changes will be communicated through appropriate channels.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by law.

24. Governing law

These Terms shall be governed by and interpreted in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia, without prejudice to any mandatory rights or protections that cannot lawfully be excluded.

Any disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent authorities and courts of the Kingdom of Saudi Arabia, unless otherwise required by applicable law.

25. Force majeure

Fatoorah360 will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, governmental actions, telecommunications failures, widespread infrastructure failures, cyber incidents, labor disruptions, or other events that could not reasonably have been prevented.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to apply.

27. Entire agreement

These Terms, together with any applicable subscription agreement, order form, Privacy Policy, and other terms expressly incorporated into these Terms, constitute the agreement between you and Fatoorah360 regarding your use of the Services.